The call center sector has emerged as a boon to the business industry. The BPOs and the call centers together are offering businesses high performing comfort and better returns. Businesses across the USA, UK, Australia, etc are hence hiring efficient service providers offshore so as to gain a competitive edge in the market.
Call Centers, on the other hand, are also improvising their facilities and deliverance standard so as to offer the best solutions to the business owner sitting across the sea. Amongst the various sectors, call center industry in India is one of the most dominant and most effective role players when it comes to outsourcing. Around 66% of the total call centers in the world belong to the
India. That’s enough to understand the supremacy of call center sector in India.
But why is Indian call centers such a hit? What makes these specialized service providers so enticing and so eluding that even big corporates like Apple, Amazon, Dell, Intel, Barclays, etc are choosing Indian call centers for assistance? To unfold what’s hiding behind the curtains, let’s take a quick glimpse of reasons that make Indian call center industry a big hit:
Colossal qualified population
India holds a humungous population of engineers and MBAs that graduate every year. Around 1.5 million engineers and 0.5 million MBAs pass out each year in India, making India a gold mine for companies looking to hire qualified agents. In addition to this, India has the second largest English speaking population after the United States. Around 125 million people can speak fluent English. This again makes proficient call centers in India a perfect choice for the businesses in the USA, UK, Australia, etc.
Better Returns
Indian working professionals are high in demand across the globe because of two main factors:
The second aspect is what makes all the difference. I mean, if you can hire a technical expert (let’s say beginner level) at 8$ per hour in India, why would you pay $24 for the same by doing the recruitment in the USA? Indian call centers have the agents who are not just qualified but have immense competency and can be hired at a cheaper cost. Along with this, maintaining an in-house call center is not such a feasible plan financially as setting up and handling a premise would cost you big time. On the other hand, Indian call centers have an ultra-modern premise where all the latest equipment and integration tools are available. You just have to pay for the service you are availing. This saves a heck lot of operational expense for your business, which, in turn, means a higher return.
The domain expertise
The Indian call center is the oldest. The agents here are so experienced because they were the first ones to handle these call centers and global clients. So, these experts have all the experience and tested methods that will be useful when they will work for your company. No other country has such a treasure of experienced and competent experts who could assist businesses in their operations management.
Call Centers, on the other hand, are also improvising their facilities and deliverance standard so as to offer the best solutions to the business owner sitting across the sea. Amongst the various sectors, call center industry in India is one of the most dominant and most effective role players when it comes to outsourcing. Around 66% of the total call centers in the world belong to the
India. That’s enough to understand the supremacy of call center sector in India.
But why is Indian call centers such a hit? What makes these specialized service providers so enticing and so eluding that even big corporates like Apple, Amazon, Dell, Intel, Barclays, etc are choosing Indian call centers for assistance? To unfold what’s hiding behind the curtains, let’s take a quick glimpse of reasons that make Indian call center industry a big hit:
Colossal qualified population
India holds a humungous population of engineers and MBAs that graduate every year. Around 1.5 million engineers and 0.5 million MBAs pass out each year in India, making India a gold mine for companies looking to hire qualified agents. In addition to this, India has the second largest English speaking population after the United States. Around 125 million people can speak fluent English. This again makes proficient call centers in India a perfect choice for the businesses in the USA, UK, Australia, etc.
Better Returns
Indian working professionals are high in demand across the globe because of two main factors:
- They are extremely proficient in their respective domains.
- They are hired at relatively less salary.
The second aspect is what makes all the difference. I mean, if you can hire a technical expert (let’s say beginner level) at 8$ per hour in India, why would you pay $24 for the same by doing the recruitment in the USA? Indian call centers have the agents who are not just qualified but have immense competency and can be hired at a cheaper cost. Along with this, maintaining an in-house call center is not such a feasible plan financially as setting up and handling a premise would cost you big time. On the other hand, Indian call centers have an ultra-modern premise where all the latest equipment and integration tools are available. You just have to pay for the service you are availing. This saves a heck lot of operational expense for your business, which, in turn, means a higher return.
The domain expertise
The Indian call center is the oldest. The agents here are so experienced because they were the first ones to handle these call centers and global clients. So, these experts have all the experience and tested methods that will be useful when they will work for your company. No other country has such a treasure of experienced and competent experts who could assist businesses in their operations management.